We at Butler Auto always enjoy our customer appreciation events because they give us a chance to get to know you better. The more we know you the more we can meet and exceed your expectations which makes for a more fulfilling business relationship for everyone involved. Sometimes, though, a friendship emerges, too. That possibility is what makes our Open Houses so much fun! Our event at Butler Kia last night was much more like a gathering of buddies than a business affair. We caught up with old friends, made some new ones, and even got some spontaneous car repairs taken care of! Thanks to all who attended!
The people who work in Butler’s Service Centers are used to being behind the scenes. Whether they’re service advisors, parts managers, body shop painters, or service technicians they’re used to working one on one with customers. But no longer! Thanks to our new Service Centers commercial they’re being thrust into the spotlight! We think it looks pretty good on ’em, too.
If you and your vehicle have ever been in an accident you may have found the repair process more stressful than the wreck itself. Some insurance companies attempt to steer clients in a particular direction saying they won’t guarantee work done by anyone else. But all that matters is that the collision center guarantees its work. You want to choose a repair center because of what it can do, not which insurance company it’s affiliated with. Butler Auto’s Collision Center and Body Shop works well with all carriers and guarantees all workmanship of covered repairs performed by Butler to meet auto repair standards for as long as you own your vehicle.
That being said here’s the way the process at Butler Auto’s Collision Center and Body Shop works.
First, you most likely came to us one of two ways: Your insurance company contacted us and requested we give you a call, or you initiated contact with us and asked us to call your insurance company. Either way, the process after initial contact with you and your insurance company will go like this:
With your help we will gather all pertinent information about you, your insurance, and your vehicle. We will also do an initial inspection and give you a rough estimate as to repair costs.
We will then ask you and your insurance company whether we should go ahead with repairs. Upon approval from both parties we will set you up with a rental vehicle, if necessary.
3. SCHEDULE REPAIRS and ORDER PARTS
If we have the correct parts on hand we may be able to start repairs on your vehicle right away. If parts need to be ordered we may have to schedule repairs for a later date. We will work with you to find a time that works best for you.
This is where we get to work repairing your vehicle. The repair process can include all or some of the following:
- Disassembly – Once we get a closer look at the damage the original repair estimate may be revised. Estimates can be revised upward or downward but, no matter which collision center or body shop you choose to do the work, they almost always change. If the estimate does change we will again contact you and your insurance company to make sure it’s okay to continue with repairs.
- Structural repair
- Body repair
- Final inspection
At this point all repair work is complete. We will call you to let you know your vehicle is ready to be picked up. When you arrive we will explain the bill to you and collect payment.
Still have questions? Give us a call at (541) 482-2521. We hope you never need our collision repair services but if you do, we’re here for you.
For help with today’s post we turn the spotlight over to Ford and the Mustang Need for Speed Trivia Quiz in this month’s Ford newsletter. See how well you know Ford’s 2014 pony car and its role in the blockbuster hit. Answers are down below.
1. Who is the lucky actor who gets to drive this exhilarating vehicle throughout the film?
A. Tom Cruise
B. Aaron Paul
C. Vin Diesel
2. How powerful is the 2014 Ford Mustang GT engine?
A. 4.5-liter V8 400 horsepower
B. 4.0-liter V8 375 horsepower
C. 5.0-liter V8 420 horsepower
A. 2015 Ford Focus ST
B. 2015 Ford Mustang GT
C. 2015 Fusion TitaniumAnswers:
1. B – Aaron Paul
He straps in and stars as Tobey Marshall, a man in a cross country race who is out for revenge. The role was Aaron Paul’s first major part since Breaking Bad. 2. C – 5.0 -liter V* 420 horsepower*
The 2014 Ford Mustang GT has a muscular 5.0L engine that delivers impressive 5.0 liter V8 420 horsepower.
*Achieved with premium fuel3. B – 2015 Ford Mustang GT
Hold on to your horses! The film features the first on-screen appearance of the all-new 2015 Ford Mustang GT. You’ve got to see the bright red beauty for yourself to believe it!